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Warranty

The KONG® Equine One-Year Limited Warranty is a voluntary manufacturer's warranty. It provides rights separate to rights provided by consumer law, including but not limited to those relating to non-conforming goods. As such, the One-Year Limited Warranty benefits are in addition to, and not instead of, rights provided by consumer law and it does not exclude, limit or suspend a buyer's rights arising from consumer law. Consumers have the right to choose whether to claim service under the KONG® Equine One-Year Limited Warranty or under their consumer law rights. Important: The KONG® Equine One-Year Limited Warranty terms and conditions shall not apply to consumer law claims. For further information about consumer law, please contact your local consumer organization. Please note: All claims made under the KONG® Equine One-Year Limited Warranty will be governed by the terms set out in this warranty document.

(a)Your KONG® Equine-branded product(s) is warranted against defects in Zootooth™ materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase ("Warranty Period") when used in accordance with KONG® Equine user suggestions (WIP). Under this warranty, you will be able to direct your claims to KONG® Equine in situations where you purchased the KONG® Equine Product from KONGEquine.com directly. If a defect arises during the Warranty Period, KONG® Equine, at its option will (1) repair the Product at no charge using new parts or parts that are equivalent to new in performance and reliability, or (2) exchange the Product with a product with equivalent functionality formed from new and/or previously used parts that are equivalent to new in performance and reliability or with your consent, a product that is at least functionally equivalent to the product it replaces, or (3) refund the original purchase price. This warranty excludes normal depletion of accessory parts such as: the rope, carabiner, rubber loop, etc., and damage resulting from unintended use (including use with any animal other than equine), accident, modifications, unauthorized repairs or other causes that are not defects in materials and workmanship.

KONG® Equine may require images of Product or parts wanting to be replaced from four (4) or more angles to determine if valid for a one-year limited warranty exchange or refund.

(b) Service where KONG® Equine does not require return of the replaced Product or part. KONG® Equine will ship you free of charge a replacement Product or part accompanied by instructions on installation, if applicable, and any requirements for the disposal of the replaced Product or part.

(c) KONG® Equine is not responsible for any labor costs you incur relating to DIY parts service (replacement of the treat ring). Should you require further assistance, contact KONG® Equine at the telephone number listed below.

If any term is held to be illegal or unenforceable, it shall be severed from this warranty and the legality or enforceability of the remaining terms shall not be affected.

This warranty is governed by and construed under the laws of the country in which the product purchase took place.

Our team is happy to answer any questions and queries you may have. Please call (888) 411-7387 or send an email to howdy@kongequine.com. You can also fill out this contact form to reach us.

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