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Frequently Asked Questions

We offer free UPS Ground shipping to the contiguous U.S. Shipping outside the U.S. will be quoted upon checkout.

We offer free shipping on all orders over $49.00 within the U.S.

We ship via DHL or USPS International and shipping cost depends on the size, weight, and destination.

For an exact estimate on shipping, please email us at howdy@kongequine.com with your shipping address and the items you want to order.

All orders shipped within Europe will be sent from the UK. All other orders will be sent from the United States.

Yes, we ship to P.O. Boxes via USPS Priority.

We are confident you and your horse will absolutely love your KONG® Equine from day one, but just in case you need some more time to decide, how does a one-year warranty sound?

KONG® Equine covers KONG® Equine branded products against manufacturing defects for one year from the date you bought your product. The KONG® Equine Warranty is in addition to rights provided by consumer law.

Our warranty does not cover damage to the rope, carabiner or loop on KONG® Equine products. See the warranty for complete details on coverage.

KONG® Equine will accept returns or requests for refunds for any product within 30 days of sale if the product has not been used, damaged, or otherwise destroyed. Additionally, the product packaging must remain intact and undamaged. KONG® Equine will not refund or accept products for return if they do not meet those qualifications. KONG® Equine will cover the cost of return shipping, as well as the exchange of goods, only for defective products. To determine if your product qualifies as a manufacturer's defect, a KONG® Equine representative must be contacted determine so. To contact a KONG® Equine representative, please email howdy@kongequine.com. If your product does not meet our manufacturer's defect requirements, return shipping will not be provided by KONG® Equine, and a refund will only be granted if the product and packaging are returned within 30 days, and remain unused and undamaged.

Returns or requests for refunds are acceptable within 30 days of sale and only if the product remains unused and unopen. Additionally, the product packaging must remain intact and undamaged. We will not refund or accept products for return if they do not meet those qualifications.

See the warranty for complete details on coverage.

KONG® Equine covers KONG® Equine branded products against manufacturing defects for one year from the date you bought your product. The KONG® Equine Warranty is in addition to rights provided by consumer law.

Our warranty does not cover damage to the rope, carabiner or loop on KONG® Equine products. See the warranty for complete details on coverage.

  • You can use KONG® Equine in a variety of appropriate settings. You can utilize the product during transport whether that is via plane or trailer, hanging in a stall, or separated from the rope and hook in a field or pasture.
  • You can stuff the KONG® with treats in a variety of ways including, but not limited to: stuffing the holes in the treat ring, filling the wells in the treat ring with looser or liquid treats, freeze treats in the ring wells, smeared on the outside of the KONG, and/or stuff the inside of the KONG.

KONG® Equine rope is made from non-toxic materials, textured to deter most horses from chewing. The rope is woven then cross-stitched to provide maximum durability. In the event the rope wears, we recommend replacing the rope and attaching the new rope to the rubber loop or carabiner.

Reach out to us at howdy@kongequine.com with images of defective product. If purchased within the past year, the product may be eligible for coverage under KONG® Equine’s one-year warranty. See the warranty for complete details on coverage.

  • To increase the longevity of your KONG® Equine, keep it out of extreme weather conditions for extended periods of time.
  • Clean frequently with warm water and non-toxic soap.
  • Rinse with warm water and a non-toxic dish soap.
  • If stubborn treats do not rinse out, try soaking the KONG® Equine in warm water and a non-toxic dish soap to loosen the leftovers.
  • Be sure to rinse thoroughly.

KONG® Equine (when not in use) can be stored just about anywhere it fits. However, we do recommend storing it out severe weather conditions.

a. While we do not recommend storing in severe weather conditions, color may fade over time if exposed to large amounts of direct sunlight.

If it were to happen, our Zootooth™ rubber is non-toxic and is soft (no jagged-plastic edges) for the animal to pass. In the rare event it becomes stuck, our rubber is radiopaque, meaning it will show up on radiographs.

  • KONG® Equine Classic — 4.6 lbs, 8½" x 8½" x 12⅝"
  • KONG® Equine Classic, Heavy Duty — 6.25 lbs, 8½" x 8½" x 12⅝"
  • KONG® Equine Hanging Kit — 6.55 lbs, 11½" x 11¾" x 13"

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